Damage Policy

Depending on accessibility, drivers will only deliver to the front of your property. Once your order is off the truck, the shipping firm won't unpack it or move it. Whenever assistance is required, kindly have it ready for delivery.

Upon delivery, every pallet, container, and shipment must be examined. Please NOTE the damage on the delivery receipt and ACCEPT the shipment if a package, crate, pallet, or item is damaged during shipping. Write "Pending inspection for possible damage" if you are unable to completely inspect while the driver is there. Within 5 days of receiving the item, send photos and videos of the damaged or missing items by email to info@waterfeaturesadore.com.au so we can, if necessary, make a claim with the carrier, supplier. or manufacturer. We can decide what the best course of action is for your scenario once we receive your photographs and videos. Failure to email us within 5 days of receipt will result in us not accepting any fault, damage or missing items. 

Once the shipment is delivered and the recipient signs for it as "good," the shipping insurance is void. If your item is damaged after the consignee signs the bill of lading and acknowledges that the product was received in good condition, unless otherwise noted on the delivery receipt, Water Features Adore will not be held liable.

Please let us know about any damages within 1 day of receipt if your item was sent and left at your door without requiring a signature. It is YOUR responsibility to submit a claim to the carrier if 24 hours have passed.

We need a receipt or evidence of purchase in order to process your return. Please don't return your purchase to the merchant. 

If you choose the Authority to Leave (ATL) option, we are unable to make any warranty claims and cannot be held liable if the product goes missing from your premises after delivery. 

Please take note that we won't be responsible for replacement parts if the aforementioned guidelines are followed. Installation and equipment charges are not refundable for any reason.

Water Features Adore 

Call us: (02) 9211 2512

info@waterfeaturesadore.com.au

33 Greenwich RD, Greenwich, Sydney, NSW 2065 (No Showroom)

Opening Hours:
MON to FRI: 9:00AM - 5:00PM