Return & Refund

Water Features Adore is convinced that you'll be happy with your purchases in the end. If this is not the case, you have 30 days from the date of receipt to return or exchange the items for a restocking fee of 15% plus any shipping costs incurred. Items returned to Water Features Adore must be brand-new, unused, and boxed in the original manufacturer's packaging. All parts, pieces, accessories, registration cards, etc., must be returned with your item in order to get remaining credit. PLEASE NOTE THAT ORIGINAL SHIPPING IS NON-REFUNDABLE; regardless of whether you obtained Free Shipping, you will still be responsible for paying the actual shipping costs incurred by us in delivering the goods to you.

We require some images and videos of the product in its original box, together with any accompanying documentation.

Due to their uniqueness and specificity, customised, made-to-order, and personalised items definitely cannot be returned.

Use a shipper that is insured to return your merchandise. Water Features Adore advises insuring your shipment because we are not liable for the loss or damage of returned merchandise. It is advised to get insurance for purchase price. If, for some reason, we get a return that was harmed in transit, we will get in touch with you right away so you can make a claim with your shipping provider.

Water Features Adore 

Call us: (02) 9211 2512

33 Greenwich RD, Greenwich, Sydney, NSW 2065 (No Showroom)

Opening Hours:
MON to FRI: 9:00AM - 5:00PM